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DHB / support
  1. DHB / support
  2. DHB / associationOS
  3. Raise a request

DHB / associationOS

Welcome! You can raise a request for DHB / associationOS using the options provided.

Club and Team Management

  • Assistance with team management

    Requests for the administration of teams and season squads.

  • Request a new account

    Request a new account for a system.

  • Onboard new employees

    Request access for new employees.

  • Passport Problem

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